Privacy Policy
Last updated: 22 February 2026
1. Data Controller
The controller of your personal data is Syntelligence sp. z o.o., registered in Kraków, Poland (hereinafter: "Controller", "we", "us").
Contact: hello@dentabook.eu
2. Data We Collect
When you use the DentaBook website and service, we may collect the following data:
- Contact data: name, email address, phone number — provided by you via contact forms or account registration.
- Technical data: IP address, browser type, operating system, screen resolution — collected automatically by our servers.
- Cookies: session identifiers, user preferences — see the "Cookies" section below for details.
3. Purposes and Legal Bases for Processing
We process your personal data for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Providing the DentaBook service (account management, application access) | Art. 6(1)(b) — performance of a contract |
| Handling enquiries via the contact form | Art. 6(1)(f) — legitimate interest |
| Sending SMS appointment notifications | Art. 6(1)(b) — performance of a contract |
| Analytics and service improvement | Art. 6(1)(a) — consent (analytics cookies) |
| Compliance with legal obligations (e.g. accounting) | Art. 6(1)(c) — legal obligation |
4. Data Recipients
Your data may be shared only with trusted partners to the extent necessary to provide our services:
- Hosting provider: Vercel Inc. (EU/EEA infrastructure)
- Database provider: servers located within the European Union
- SMS provider: SMSAPI (MessageBird Group) and ClickSend — for sending appointment notifications
- Payment provider: Stripe — for processing online payments
We do not sell your personal data to third parties. We do not transfer data outside the EEA without appropriate safeguards (Standard Contractual Clauses, adequacy decisions).
5. Data Retention
- Account data: for the duration of the service agreement + 30 days after account deletion.
- Billing data: 5 years in accordance with accounting regulations.
- Contact form data: 12 months from the last contact.
- Server logs: 90 days.
6. Your Rights
Under the GDPR, you have the following rights:
- Right of access to your personal data (Art. 15 GDPR)
- Right to rectification of inaccurate data (Art. 16 GDPR)
- Right to erasure — "right to be forgotten" (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object to processing (Art. 21 GDPR)
- Right to withdraw consent at any time (Art. 7(3) GDPR)
To exercise any of these rights, please contact us at hello@dentabook.eu. We will respond within 30 days.
You also have the right to lodge a complaint with a supervisory authority. For users in Poland, this is the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, Poland.
7. Cookies
The DentaBook website uses cookies for the following purposes:
7.1 Essential Cookies
These cookies are necessary for the basic functionality of the website (e.g. remembering your cookie preferences). They do not require consent — legal basis: Art. 6(1)(f) GDPR.
7.2 Analytics Cookies
These cookies help us understand how visitors interact with the website. They are only used after you give your consent.
| Name | Purpose | Retention |
|---|---|---|
db_cookie_consent | Stores your cookie preference | Indefinite (localStorage) |
7.3 Managing Cookies
You can change your cookie settings at any time by clicking "Cookie Settings" in the website footer. You can also delete cookies directly in your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- Encrypted data transmission (TLS/SSL)
- Infrastructure hosted in the European Union
- Role-based access control (RBAC)
- Automatic backups
- Regular security audits
9. Changes to This Policy
We reserve the right to update this privacy policy. We will notify you of significant changes via the website or by email. The date of the last update is shown at the top of this document.
10. Contact
For data protection enquiries, please contact:
Syntelligence sp. z o.o.
Email: hello@dentabook.eu
Website: dentabook.eu